Who We Are
Sano Physiotherapy Ltd (‘we’ or ‘us’ or ‘our’) gather and process your personal information in accordance with this privacy notice and in compliance with the relevant data protection Regulation and laws. This notice provides you with the necessary information regarding your rights and our obligations, and explains how, why and when we process your personal data.
Sano Physiotherapy’s registered office is at 42 Lidget Hill, Pudsey, Leeds, LS28 7DR and we are a company registered in England and Wales under company number 7418646. We are registered on the Information Commissioner’s Office Register; registration number Z2626574, and act as the data controller when processing your data. Our designated Data Protection Officer/Appointed Person is Marcus Rogers who can be contacted at firstname.lastname@example.org
Information That We Collect
Sano Physiotherapy Ltd processes your personal information to meet our legal, statutory and contractual obligations and to provide you with our products and services. We will never collect any unnecessary personal data from you and do not process your information in any way, other than as specified in this notice.
The personal data that we may collect is: –
We collect information in the below ways: –
How We Use Your Personal Data (Legal Basis for Processing)
Sano Physiotherapy Ltd takes your privacy very seriously and will never disclose, share or sell your data without your consent; unless required to do so by law. We will not hold or send your personal data outside the European Economic Area. We only retain your data for as long as is necessary and for the purpose(s) specified in this notice. Where you have consented to us providing you with promotional offers and marketing, you are free to withdraw this consent at any time. The purposes and reasons for processing your personal data are detailed below: –
You have the right to access any personal information that Sano Physiotherapy Ltd processes about you and to request information about: –
If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to do so as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified.
You also have the right to request erasure of your personal data or to restrict processing (where applicable) in accordance with the data protection laws; as well as to object to any direct marketing from us. Where applicable, you have the right to data portability of your information and the right to be informed about any automated decision-making we may use.
If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the request; this is to ensure that your data is protected and kept secure.
Sano Physiotherapy takes your privacy seriously and takes every reasonable measure and precaution to protect and secure your personal data. We work hard to protect you and your information from unauthorised access, alteration, disclosure or destruction and have several layers of security measures in place, including, but not restricted to: –
SSL certification, TLS encrypted email, restricted access, IT authentication, firewalls, anti-virus/malware, password protected documents, secure off-site backups.
Consequences of Not Providing Your Data
You are not obligated to provide your personal information to Sano Physiotherapy however, as this information is required for us to provide you with our services we will not be able to offer some/all our services without it.
How Long We Keep Your Data
Sano Physiotherapy only ever retains personal information for as long as is necessary and we have strict review and retention policies in place to meet these obligations. We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years after which time it will be destroyed.
Sano Physiotherapy complies with the Chartered Society of Physiotherapy data retention guidelines in which medical data is required to be kept for the following periods before destruction:
Where you have consented to us using your details for direct marketing, we will keep such data until you notify us otherwise and/or withdraw your consent.
Special Categories Data
Owing to the products, services or treatments that we offer, Sano Physiotherapy often needs to process sensitive personal information (known as special category data) about you, to provide you with allied health professional services. Where we collect such information, we will only request and process the minimum necessary for the specified purpose and identify a compliant legal basis for doing so.
Where we rely on contractual obligation to process special categories of data we will obtain your data through a data controller who forwards your data to us in order for us to provide the service that we are contracted to deliver.
Where we rely on your consent for processing special category data, we will obtain your explicit consent through an explicit mechanism. You can modify or withdraw consent at any time, which we will act on immediately, unless there is a legitimate or legal reason for not doing so.
If you consent to us collecting and using your health/medical and personal identifying data for the purposes stated above, please sign below and print your name: –
Failure to sign this form will result in your data being erased from our system and mean that treatment cannot commence.
Lodging A Complaint
Sano Physiotherapy only processes your personal information in compliance with this privacy notice and in accordance with the relevant data protection laws. If, however you wish to raise a complaint regarding the processing of your personal data or are unsatisfied with how we have handled your information, you have the right to lodge a complaint with the supervisory authority.
Sano Physiotherapy Ltd
42 Lidget Hill
T: 03300 41 46 70
Information Commissioner’s Office
0303 123 1113