Supporting employee wellbeing at Greater Anglia

Remote assessment and hands-on treatment

90%

of employees remained in work

Supporting employee wellbeing at Greater Anglia

Remote assessment and hands-on treatment

90%

of employees remained in work

Background

Greater Anglia (GA) is one of the larger UK rail franchises who operate a mix of intercity, commuter, regional and local train services between London and counties in the East.

Back in Action UK have been GA’s sole occupational physiotherapy provider since 2015.  At that time, GA wanted to introduce an occupational physiotherapy service in keeping with its focus on becoming an employer of choice and its desire to continue to lead in service and health & safety improvements.

The Service

Back in Action UK’s physiotherapy service was set up from the start to include proactive and reactive measures to improve, maintain and restore employee health which would in turn reduce injury rates and the costs of musculoskeletal ill-health and absence.

In order for the service to be effective at achieving these aims, it had to be set up to be easy to use and provide immediate access. 

Accreditations

Service key stats

for service users

90%

remained in work or returned on full duties

<4

appointments per case

81%

stayed in work when could have been absent

92%

improved quality of life

90%

remained in work or returned on full duties

<4

appointments per case

81%

stayed in work when could have been absent

92%

improved quality of life

We have been able to show every year:

  • An average of 150 new referrals.
  • Over 90% of employees remained or return to work on normal duties.
  • An average of less then 4 appointments per treatment case.
  • Employee feedback results demonstrate that 81% reported that the physiotherapy intervention they received had helped them to keep at work without needing time off.
  • An average score of over 92% in the EQ-5D questionnaire – a well-established and widely-used outcome measure for assessing health-related quality of life.
  • In 2023, an estimated 1,188 days saved through (a) getting people back to work quickly and (b) keeping people at work and preventing absence.
  • An estimated annual return on investment of 6:1.

Service key stats

for the employer

1,188

days saved

6 to 1

return on investment

90%

stayed in work when could have been absent

1,188

days saved

6 to 1

return on investment

90%

stayed in work when could have been absent
13.9
179
450
495
295

How much could you save on absence days?

Find out what you could be saving with our service

1

2

3

Your Employees

Your Industry

Your Sick Pay

Please provide your email to see the results:

Absence could be costing you:

Estimated MSK Absence Cost: £ 0
Estimated Presenteeism Cost: £ 0
Cumulative cost of MSK Issue: £ 0
Annual BIA Service Cost: Around £ 0
Estimated ROI: 0
Get In Touch

Get in touch about our Occupational Health services